Cancellation and Refund Policy

All sales of recharges are final and there will be no refund or exchange permitted. Please be advised that you are responsible for the mobile number or DTH account number you purchase recharge for and all charges that result from those purchases. Nitspay is not responsible for any purchase of recharge for an incorrect mobile number or incorrect DTH account number.

However, in a case where a transaction has been completed by you on the site, and money has been charged to your card or bank account but a BBPS has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on customercare@nitspay.com or posting us a message on the Contact Us page (optional) . In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - the mobile number or DTH account number, Operator Name, Transaction ID, BBPS Value, Transaction Date, and Order Number shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the BBPS then you will be refunded the money within 7 working days from the date of the receipt of your email.

All the users must note that the Registration amount, Service activation amount, and Retailer's fees are non-refundable and non-transferable in any case.

All transactions in our system are reconciled with operators or bank on Transaction + 2 working days (excluding Sundays & Holidays) basis. For all transactions which have failed, we will process a refund within 2 working days from the date of transaction and will be informed in confirmation.

This is an automatic process and will be followed in all cases, however, for cases where you have received a Success confirmation but not received a recharge or any other case you are welcome to log a complaint by opening a support ticket on our contact us page and we will provide you a quick resolution.

Kindly note, in all cases our liability is only restricted to providing you a valid recharge or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed transaction on our system.